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JIRA is a popular project- and issue-tracking tool used by development and technical support teams to get more work done, faster. In this course, Sandy Toner introduces the key tasks involved in installing and administering JIRA, including setting up new projects, tracking tasks through the JIRA workflow, and managing users and groups. Plus, learn how to customize workflows with fields and screens, control permissions and JIRA security, and use add-ons to help JIRA better support agile development cycles.